Camber & Vale takes the handling of your contact details seriously. This notice describes how we process, store, and safeguard the vehicle and personal data you entrust to us.
The data controller responsible for the processing of your personal information is Camber & Vale Workshop, operating in Oxfordshire, United Kingdom. Any questions regarding your stored information should be sent directly to our workshop manager.
Information handling proceeds pursuant to UK GDPR and the Data Protection Act 2018 alongside pertinent regulatory codes within United Kingdom. In the event of discrepancy between this document and legislative dictates, statutory statute supersedes.
When you contact us through our website enquiry form or speak with our service desk, we gather your name, contact telephone number, email address, vehicle registration mark, and any written mechanical observations you share regarding your car.
We process this information under the lawful basis of contractual necessity to formulate repair estimates, source the correct components for your specific chassis, and deliver vehicle servicing. We do not use your contact information for aggressive marketing campaigns.
Vehicle service records and corresponding customer invoices are retained for seven years in compliance with United Kingdom statutory accounting and tax regulations, after which all personal records are purged.
Your contact information is accessible solely to our direct workshop staff, mechanics, and trusted component factors who require vehicle details to cross-reference parts catalogues. We never sell, exchange, or rent your personal details to outside marketing agencies.
Under UK General Data Protection Regulation, you hold the right to access the data we store regarding your vehicles, request rectification of inaccurate records, or request erasure where not precluded by tax law. To exercise any of these rights, contact our service manager in writing.
Address correspondence to [email protected] or ring +44 131 907 8550 throughout Mon-Thu 08:30-17:30, Fri 08:30-16:00. Every matter receives attention within one business day.
Camber & Vale